The Mix

The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year. Whatever issue a young person is facing, The Mix is always there for them – via our website, text, or social media. Our support is free, confidential and anonymous and can be accessed wherever young people are.  
 
We connect young people to experts and their peers to talk about everything from money to mental health, homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completely non-judgemental.
 
The Mix’s mission is to empower every young person to make an informed choice about their wellbeing; whether that’s through our peer-led and moderated community, one-to-one webchat, counselling service, crisis support messenger or our range of support content.  

We put young people at the centre of everything we do; we use our service data and collaborate with under 25s to inform every aspect of our services and our wider work. We use youth voice work to share a platform with young people and put their views and experiences at the centre of the conversation.

Our Vision is that all young people should be able to make informed choices about their physical and mental wellbeing so that they can live better lives. Our Mission is to become the first point of contact for any young person seeking help or information on any subject wherever and whenever they need it.
At The Mix, our core values are fundamental to how we operate and serve young people. We are committed to empowering individuals by leading, training and supporting them, respecting their autonomy, and providing them with opportunities to grow and the power to make choices. We demonstrate bravery by constantly innovating, pioneering new approaches, taking risks and being candid about challenges and solutions. Our supportive nature is evident as we listen, encourage, care, understand and empathise with others.

Collaboration is at the heart of our work; we value openness and transparency, co-creating solutions by young people, for young people, and respecting the experience and expertise of everyone involved. Being proactive, we take the initiative to create situations, make things happen and ensure tasks are completed efficiently and effectively. We are a completely non-judgemental space, no judging, criticising or blaming.

In addition to these core values, we are dedicated to continuously improving our services based on feedback and emerging needs. We regularly update our resources to reflect the latest information and trends, meaning that young people have access to the most relevant and effective support. Through ongoing collaboration with experts, stakeholders and the young people we serve, The Mix is a fast-paced, crucial space for young people navigating their lives on a day-to-day basis.